This page is a starting template and has not been reviewed by an attorney. Before publishing, have it reviewed for HIPAA, state telehealth, and applicable state privacy law (e.g. CCPA) compliance, and update all bracketed details.
1. Who we are
Delta Wellness Collective ("Delta," "we," "us," or "our") provides telehealth consultations and related clinical services for testosterone replacement therapy (TRT), medically supervised weight loss, anti-aging and longevity care, and sexual health, based in Houston, Texas. This Privacy Policy explains what information we collect through our website and patient portal, how we use it, and the choices you have.
2. Information we collect
- Account and intake information: name, date of birth, contact details, shipping address, and the medical history, symptoms, and health information you provide in intake questionnaires.
- Clinical information: lab results, visit notes, treatment plans, and messages exchanged with your care team through the patient portal.
- Billing information: payment card details are collected and processed by our payment processor; we do not store full card numbers on our own servers.
- Usage information: pages visited, device and browser type, and similar analytics collected automatically when you use our website.
3. How we use your information
- To evaluate your eligibility for treatment and provide clinical care.
- To coordinate lab work, prescriptions, and shipment of medication.
- To bill your membership and process payments.
- To communicate with you about your care, including appointment reminders and follow-ups.
- To comply with legal, regulatory, and recordkeeping obligations applicable to healthcare providers.
4. Who we share information with
We share information only as needed to deliver your care and operate our business:
- Licensed clinicians who evaluate and treat you.
- Laboratories that perform testing you are referred for.
- Licensed, FDA-registered pharmacies that fill and ship your prescriptions.
- Payment processors that handle your billing.
- Service providers that support our patient portal, scheduling, and IT infrastructure under confidentiality obligations.
We do not sell your personal or health information.
5. How we protect your information
We use administrative, technical, and physical safeguards designed to protect your information, consistent with our obligations as a healthcare provider. Access to your clinical records is limited to personnel involved in your care or who otherwise need it to perform their job duties.
6. Your choices and rights
- You may access, update, or request a copy of your records through the patient portal or by contacting us.
- You may request that we correct inaccurate information.
- Depending on your state of residence, you may have additional privacy rights; contact us to make a request.
7. Cookies and analytics
Our website uses cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings.
8. Data retention
We retain medical records for the period required by applicable law and professional standards, and other account information for as long as reasonably necessary for the purposes described in this policy.
9. Children's privacy
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
11. Contact us
Questions about this Privacy Policy or your information can be directed to:
Delta Wellness Collective · Houston, Texas
info@deltawellnesscollective.com
Delta Wellness Collective