Privacy Policy

Who we are

Delta Wellness Collective is a telehealth practice offering clinician-guided hormone therapy, medically assisted weight loss, longevity protocols, and sexual health care to patients in Colorado. This policy explains how we handle the information you share with us through this website and our patient portal.

Information we collect

• Information you give us: name, date of birth, contact details, shipping address, medical and medication history, intake questionnaire answers, and payment details.
• Clinical information: laboratory results, provider notes, prescriptions, and messages exchanged with your care team.
• Technical information: IP address, browser and device type, pages visited, and referral source, collected through standard analytics.

How we use your information

• To determine whether treatment is appropriate for you and to deliver ongoing care.
• To order laboratory work and transmit prescriptions to a licensed compounding or retail pharmacy.
• To process membership billing, add-on charges, and refunds.
• To send appointment reminders, refill notices, lab results, and service updates.
• To meet legal, regulatory, and professional record-keeping obligations.

Protected health information (HIPAA)

Your medical record is protected health information under HIPAA. We disclose it only to deliver your care — to your treating provider, the dispensing pharmacy, and the laboratory processing your panel — or when required by law. We do not sell your health information, and we do not use it for advertising. See our HIPAA Notice of Privacy Practices for the full notice.

Who we share information with

• Licensed providers who evaluate and treat you.
• Pharmacies that fill and ship your prescription.
• Laboratories that process your blood work.
• Payment processors that handle your card, HSA, or FSA transaction. We never store full card numbers on our systems.
• Service providers that host our platform under written confidentiality agreements.

Your choices

• Request a copy of your medical record at any time through the patient portal.
• Ask us to correct information you believe is inaccurate.
• Withdraw consent for non-essential communications, such as marketing email.
• Request deletion of information we are not legally required to retain.

Data retention and security

Medical records are retained for the period required by state law and professional standards, typically no fewer than seven years. Information is stored encrypted in transit and at rest, and access is limited to staff who need it to deliver your care.

Cookies and analytics

This website uses cookies to keep you signed in and to measure traffic in aggregate. You can block cookies in your browser, though some features of the patient portal will not function without them.

Changes to this policy

We may update this policy as our services or the law change. Material changes will be posted here with a revised date, and active members will be notified before the change takes effect.